Happy House

1 out of 5 stars★★★★★

“Used Happy house for 28 years, was so nice over the years nothing compared, the last few years when ordered absolutely dreadful apart from the odd occasion. Just ordered and unfortunately that will be my last.”

5 out of 5 stars★★★★★

“Good delivery's, nice food 👌”

1 out of 5 stars★★★★★

“I am disappointed to be leaving this review, as we have ordered from this restaurant before and generally found the food to be very tasty. Unfortunately, our most recent experience fell well below expectations. When we placed our order, the estimated delivery time was around an hour. After an hour and a half with no sign of the food, I called the restaurant for an update. I was told that the driver had allegedly delivered the order and had been instructed by the occupant to leave it outside the property. This was simply not true. Neither my partner nor I had seen or spoken to any delivery driver. Rather than investigating the issue, I was asked whether I had Ring doorbell footage to prove the food had not been delivered. The restaurant eventually agreed to send the driver back. While waiting outside, my partner and I saw that the order had actually been delivered to the wrong address further down the road. The driver then retrieved the food and brought it to us. By this point, it had been sitting outside the wrong property for approximately 20 minutes. When I explained that this was not acceptable, the driver became defensive and suggested that because the weather was hot, the food should still be hot as well. This response was frustrating and failed to acknowledge the problem. To their credit, the restaurant offered a 20% discount (around £8), but I do not feel this adequately reflected the circumstances, particularly given that the order was nearly £50. Not only had the food been delayed and delivered to the wrong address, but some of it was no longer as hot and fresh as it should have been. To make matters worse, two items were incorrect: we received a rice dish instead of chow mein and a sweet and sour dish instead of the Cantonese dish we had ordered. My complaint is not simply about the delay. Mistakes can happen. The bigger issues were the incorrect delivery, the initial suggestion that the order had been delivered correctly, the expectation that I somehow prove otherwise, the poor handling of the situation, and the fact that the order itself was not entirely correct when it finally arrived. It is a real shame because we have enjoyed food from this restaurant in the past. However, the combination of poor service, incorrect items, and the handling of this issue has unfortunately left me reluctant to order from them again.”