Homefresh Services

1 out of 5 stars★★★★★

“Avoid this company poor quality, very unreliable you’ll be let down time and time again”

1 out of 5 stars★★★★★

“DO NOT USE THIS CLEANING COMPANY. I met Nicky and her associate in January and she said all the correct things that encouraged me to employ her company to clean my Airbnb cottage in Norfolk to do laundry, clean, and change over the cottage for next guests on a regular basis. For a few months, things seemed to be OK. One guest reported a possible moth problem and Nicky said she'd keep on top of it. I went to stay at the property in April and was severely disappointed with the state of the cleaning that was simply not good enough. Cobwebs everywhere, cleaning equipment left out, un-hoovered areas, dirty mug on a windowsill, unflushed and unclean toilet, fridge unclean, games cupboard a mess and light bulbs needing replacing. For the amount paid to this company, the service was not acceptable. Nicky promised that she would do the changeovers herself for a while to make sure that everything was OK. Not long after this Nicky got in touch to say she was running late for a changeover where my guests looked to then be arriving before her. Fortunately for Nicky in this situation, my guests ended up arriving late and the changeover was able to happen just in time. Next Nicky was chasing up payment to an invoice never sent. And finally, this culminated in Airbnb guests arriving 3 weeks ago at my cottage that hadn't been cleaned or changed over. In trying to contact Nicky via calling, the website, Facebook messenger, WhatsApp, normal text message, and email, I heard nothing for a week. Meanwhile, my guests had to clean the property themselves and make their own beds, and I then had to travel up to the cottage to do the next changeover only then to discover a serious moth infestation at the property, linen, and towels missing, and any remaining laundry, both clean and unclean dumped in the garage with the cleaners keys on top. Pest control had to be called out for an issue that clearly hadn't been kept on top of and could have been easily remedied/nipped in the bud earlier on in the year. When I finally heard from Nicky, she told me she had left the company for personal reasons and that someone had taken over in her place. She said that they should have been in touch to say that they could no longer clean at my property due to staff shortages, but could see now that nobody had been in touch. There was no accountability or remorse and with back-to-back bookings, throughout the summer this has left me completely in the lurch. Nicky's number is still on the website as the main number to call, even though I said she should take it down if she is no longer the face of the business. I can therefore only assume that she is still running her business herself at this point and question how much of what she told me is really true. I hate to be leaving this sort of review, particularly on a female-led business that normally I would be encouraging and supporting. But this lack of professionalism, communication, and overall service is not good enough and I wouldn't want anyone else to go through the same experience.”